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Where did the Telegraph and Independent puzzles go?

Unfortunately the Telegraph Media Group has requested that we remove access to their puzzles from our apps, which means that we no longer offer Telegraph or Independent puzzles.

Where did the NY Times puzzles go?

Unfortunately the NY Times has requested that we remove authenticated access to their puzzles from our apps. However, you can still play their daily puzzle in our apps by following these instructions provided below:

1. 1. Open your device's web browser and visit https://nytimes.com/crosswords. If you haven't logged in using your premium subscription credentials, please do so.
2. Select the puzzle you'd like to play.
3. Tap or click on the down arrow icon to download that puzzle's AcrossLite file.
4. If you're playing on an iOS or Android device, you should be prompted to import the puzzle into your Crosswords app. If you're using Crosswords for Mac, simply double-click on the downloaded AcrossLite file to play it.

Where did the Cox/Rathvon & Hook (Boston Globe) puzzles go?

This provider has decided to move to a subscription model. You can subscribe to their puzzles at crookedcrosswords.com. To download their puzzles via Crosswords, tap on the Settings gear, then select 'Select Puzzle Providers' and tap 'Enter Premium Subscription Info' under 'Crooked Crosswords'. Enter your email address and the password you were provided, and their crosswords will be available the next time you download puzzles.

If you encounter problems with your credentials, or issues with the puzzles, please contact support@crookedcrosswords.com.

Where did the The Onion AV Club puzzles go?

The Onion AV Club ceased publishing crossword puzzles in December, 2012, but the authors have set up a new subscription service for their puzzles. To subscribe, please visit The American Values Club Xword.

To download their puzzles via Crosswords, tap on the Settings gear, then select 'Select Puzzle Providers' and tap 'Enter Premium Subscription Info' under 'American Values Crossword'. Enter your email address and the password you were provided, and their crosswords will be available the next time you download puzzles.

If you encounter problems with your credentials, or issues with the puzzles, please contact support@avxwords.com.

I can't download puzzles via Puzzle Pointers or Cruciverb through your 'Browse the Web' feature!

The most common problem that occurs when trying to import puzzles is simply that the puzzle does not exist at the link that you've tapped on. Several of the sites featured in the 'Browse the Web' list have a number of bad/future links (including the Puzzle Pointer website). In these cases, please note that we do not own or operate any of the the sites linked in the 'Browse the Web' browser, and we cannot provide support for missing puzzles. Sorry!

What happened to the Washington Post TV?

The Washington Post TV is no longer being published, however, older Washington Post TV Puzzler puzzles are still available via the puzzle archive.

Tulsa World puzzles have offset clues/I no longer receive Tulsa World puzzles!

Tulsa World was experiencing a number of problems with their prior crossword provider, including a clue offset issue that caused grid alignment problems with the second half of their puzzles. They've since switched puzzle providers, and we're currently unable to download their puzzles. Our apologies for the inconvenience!

Where did the Philadelphia Inquirer puzzles go?

At the request of the puzzle author we have removed their puzzles from Crosswords. Our apologies for the inconvenience!

Where did the Wall Street Journal puzzles go?

Unfortunately the Wall Street Journal has requested that we remove their puzzles from Crosswords. However, they are still available weekly at http://www.fleetingimage.com/wij/xyzzy/11-wsj.html and can be imported via the Puzzle Calendar (the '+' button on the Puzzle List screen) > 'Browse the Web'. Our apologies for the inconvenience!

I no longer receive the Globe & Mail!

Unfortunately the Globe & Mail has requested that we remove their puzzles from Crosswords, so we can no longer support them within Crosswords. Sorry!

Where did the Houston Chronicle puzzles go?

The Houston Chronicle has changed providers and now features Sheffer and Premier puzzles. If you're looking for CrosSynergy puzzles and are running Crosswords on an Android or iOS device, you can download them by tapping on the '+' button while viewing the puzzle list,

I no longer receive Le Monde puzzles!

Unfortunately it appears that Le Monde has discontinued publishing puzzles on their website as of January 4th, 2011. Consequently, Crosswords can no longer download puzzles for them. Sorry!

Where did the Village Voice puzzles go?

Village Voice puzzles are now known as 'Ink Well', as these puzzles no longer appear in the Village Voice.

Where did the Guardian/Observer puzzles go?

Unfortunately Guardian News & Media Ltd has requested that their puzzles no longer be made available from within Crosswords, and after July 18th, 2010 you will not be able to download any Guardian or Observer puzzles. Our apologies for the inconvenience!

I no longer receive New York Sun puzzles!

Unfortunately the New York Sun ceased publishing on September 30th, 2008. The last available puzzle was October 3rd, 2008.

Why do I no longer receive Sydney Morning Herald puzzles?

Unfortunately the Sydney Morning Herald has decided to only print their crosswords in the print edition of the paper – they’ll no longer be available online. Consequently, Crosswords for iPhone/iPad can no longer download new Sydney Morning Herald puzzles. However, old puzzles are currently still available via the archives.

Why do I no longer receive The Herald Cryptic?

Unfortunately The Herald has decided to move their puzzles behind a pay wall and, at this time, Crosswords does not support their authentication system. Consequently, Crosswords for iPhone/iPad can no longer download new Herald Cryptic puzzles.

I can't view hints for today's Telegraph puzzle!

Unfortunately the Telegraph doesn't publish hints for a puzzle until the next day's puzzle is available (and, in some cases, even longer).

However, Crosswords will automatically look for available hints every time you tap 'Get Today's Puzzles' and update the puzzle when they're available, so if your current puzzle is hint-less, try viewing it again the next time you download new puzzles.