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Amazon Fire TV Stick Troubleshooting
Amazon FireTV Stick Not Recognized by Device
There is a Blank screen on my TV or my device is not responding to the Amazon FireTV stick
Loose Physical Connection or Low Charge
Double check that the stick is firmly inserted all the way into your TV's HDMI port. If the fireTV stick still doesn't show up on the device when plugged in, make sure that the stick has been fully charged using the provided USB charger.
If the Amazon fireTV stick is still not working this may mean the motherboard is faulty and needs to be replaced. Do this only as a last resort.
The guide can be found by clicking on this link. for the remote motherboard.
This guide will go through access and the replacement of the stick motherboard. Click here.
Amazon FireTV Remote Won't Communicate with Stick
Remote does not seem to be working or I have an unresponsive screen
The best thing to start with will be to reboot and re-pair both devices. Power off the Amazon fireTV stick by unplugging it, and powering it back on. Be sure that the Amazon fireTV stick is fully charged, Then hold the home button for 5-10 seconds to pair the remote again.
Replace the batteries in the remote. Inspect the spring under the battery to ensure that the battery makes full contact with the metal . To access a guide to access the batteries and replacement procedures follow this link.
If the remote buttons seem to be getting stuck or are not working properly, Replace the buttons on the remote. A guide is available by clicking on the following link.
Video but No Sound from Device
My FireTV is showing video but I am getting no sound from my FireTV stick on device
Receiving Device is Muted
Start by making sure the receiving device is not muted by checking the volume settings.
Amazon Fire TV Stick is Not Compatible with External Speakers
The TV stick may not be compatible with external speakers. Try switching your audio settings to default.
To make sure the audio settings on your FireTV stick are correct, go to the Home Screen (Pressing the Home button on the Remote), enter into Settings, select the Dolby Digital Output option and make sure that Dolby Digital Plus is set to off.
In order to check that the HDMI port is working properly, try plugging the TV Stick into another device. If there is still no sound, your TV Stick may have a faulty HDMI port.
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